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In a competitive environment call and contact, centers must adopt the key strategies to stay among top
market players. These strategies are guaranteed key elements to generate desired results if
implemented timely and monitored effectively. CYBELLS Call Center Dialer Software and Call Center
Solutions Provider understands the needs of the modern call center industry and always focuses to
provide instant and reliable solutions to address the concerns through research and development.
According to CYBELLS and Call Center Industry experts the following strategies are best to practice for a
successful call center
AUTOMATE YOUR CALL CENTER
Adoption and implementation of latest call center software is the core and key element for a call center
to grow and succeed. The traditional call centers not only miss the big sales revenue but also shut down
highly competitive. The Dialer Callells Call Center software is the most modern dialer number that is built with all intelligent features from campaign loading to final reporting and analysis. After
implementation of CYBELLS DIALER SOFTWARE, you will see the best and most satisfactory results
Cybells Software Dialers
Successful call centers always rely on agent’s performance monitoring and continuous
improvements. In this case Call Center Metrics, Key Performance Indicators (KPIs) such as First
Call Resolution (FCR)),Customer Satisfaction Score (CSAT), Average Call Handling (AHT), Cost Per
Call (CPC), Call Arrival Rate (CAR), Total Call Handled (TCH), Percentage of Call Blocked (PCB), First
Response Time (FRP), Repeat Call Rate (RCR), Attrition Rate (AR), Average Speed of Answer
(ASA),Customer Effort Score (CES) etc are included.CYBELLS DIALER SOFTWARE provides all this
these Key Performance indicators to make your call center a successful call center
Artificial Intelligence (AI)
CYBELLS believes that Artificial Intelligence (AI) is the backbone of modern businesses hence in the call and contact center industry. By offering AI and self-services to your customers you save resources, money
and engage much more customers with your services that enhance customer services and experiences.
Cybells offer commenters and chatbots to deal with these concerns.
More about CYBELLS
CYBELLS is the best call center dialer software, provider. We understand the needs of modern call
centers and communication industry. CYBELLS focus on customer satisfaction with its superior
quality of Automated Call Center solutions, Best, Predictive Dialer, Integrated Hosted PBX, VOIP
Services, Business Automation, Artificial Intelligence (AI), VOICEBOTS, CHATBOTS, 24/7 support
and cost-effectiveness. Our cloud call center Dialer software is highly recommended because it
offers advanced features, easy to understand, excellent analytical features for higher
management that is a perfect suit to address strategic management and decisions. So just try
our most intelligent and affordable call center dialer software. Maximize your sale leads and
excel in customer services
Mainly we are providing
CYBELLS Dialer
Hosted PBX
Voice Broadcasting
VOIP Services
CRM
Some of CYBELLS DIALER features as below
Predictive Dialer, Agent Status Board, Cheapest VOIP Rates, Web Chat, Recording Portal, TPS/DNC
Filtering, Display Local Caller ID, CRM Integration and APIs, PCI Compliance, Internet Chat, Robo
Calling
VOICE BOTS AND CHATBOTS
VOICEBOTS and CHATBOTS are AI in modern customer interaction. These super modules offer
enterprise efficiency, cost-effectiveness, live agent independence in all major languages. Our AI
is best for E-Commerce, Contact Centers, Large Customer Data Basis for ultimate,cost-effective
support and services
WORKFORCE EMPOWERMENT
Integrated tools, knowledge bank access, communication among employees when they are live
to empower them for enhanced customer experience and engagement
Reporting and Analytics
Robust dashboard showing real-time data on agent-client conversations via multiple chains
Real-time information on the interaction source, the agent involved in an interaction,
and the context of interaction
Get deeper insights into the operations and make informed decisions
Remote Readiness
CYBELLS’s Remote Call Center Software lets enterprises overcome remote IT infrastructure
Give your contact center agents the freedom to log in from anywhere, anytime. Agents, as well as supervisors, can access the system from any device: laptop or mobile phones; any browser; and any environment i.e. whether they are working from home
or office
CYBELLS OMNI CHANNEL AND CRM
PCI DSS compliant solution
Pre-built connectors with state-of-the-art CRMs
Non-disruptive CX across multiple digital touchpoints
Flexible deployment options
Enterprise-grade dialer
Data security is our first priority
Our first priority is to save our customer data information, personal contacts and secure them
of any incident, we have assigned IP addresses to our customers and only they have access to accessibility. In other words, only you have the authentication to access your staff information which means your personal data is protected and safe.
High-level data protection
With CYBELLS DIALER, Your data is protected and secured. No one can access your server except
Your specific IP address or secret keyword you only have. It keeps a log of all
web access. Even any kind of access for technical reasons will require your authentication.
24/7 Support
Cybells offer round-the-clock support to its client globally. Our telecom engineers, software
developers, network experts are professionals well experienced with excellent written and
communication skills we track, analyze and report all support sessions to improve customer
service excellence
